PRIVACY POLICY
Effective Date: May 16, 2022
Welcome! Recover Athletics, LLC (“Recover Athletics” or “we”) is committed to protecting your personal information.
This Privacy Policy applies to the information that Recover Athletics collects when you use https://www.recoverathletics.com (“Site”), our App (“App”) or any other online service in which this Privacy Policy is linked or referenced (together, “Services”).
Please read this Privacy Policy carefully to learn what information we collect, why we collect it and what we do with the information we collect. If you do not agree with any part of this Privacy Policy, then please do not use the Services.
INFORMATION WE COLLECT
The information we collect depends on how you choose to use the Services.
When you create an account to use the Services, Recover Athletics collects your name, birthdate, gender, email address, and state and country of residence. You also may use Strava, Facebook, or Apple to create an account with us, in which case we collect the account information that you have agreed to make available to us such as your name, email address, and profile information.
Recover Athletics collects the information you input into the Services, such as your soreness data, physical activity exertion data, recovery goals, and experience level.
If you send us an email or otherwise submit an inquiry from our “Contact” link, Recover Athletics collects the information that you include in those communications, including your contact information.
Recover Athletics automatically collects certain information about how you access the Services. Depending on the settings of your browser or mobile device, the information that we automatically collect may include: the date and time you access the Services; browser type and language; the make, model and operating system version of your computer or mobile device; your Internet Protocol (IP) address or MAC address; general location information derived from your IP address (e.g., city, state); internet service provider; mobile network information; and certain metadata stored on the device. Some of this information is collected through cookies and other data collection technology, as described below.
You also can engage with us through social media, such as when you use Facebook Connect to log in or click on the Instagram icon. When you engage with Recover Athletics through these social media services, you may allow us to have access to information in your profile, such as your name, email address, photos, gender, birthdate, location, social media profile ID, likes, friends, connections, follows and posts. For more information about the privacy practices and settings for Facebook and Instagram, please visit https://www.facebook.com/policy.php or please review the privacy policy of any other social media platform to learn how to manage your privacy settings.
If you use a Garmin device or Strava, you can also share your activity data with Recover Athletics. Once you instruct Garmin and/or Strava that you wish to share your activity and health data, Recover Athletics can collect the information that you choose to share and uses it to personalize your recovery experiences in the App and adds it to your profile. For more information about how Garmin Connect processes your information, please visit the Garmin Connect Privacy Policy at https://www.garmin.com/en-US/privacy/connect/. For more information about Strava’s privacy practices and settings please visit https://www.strava.com/legal/privacy.
Recover Athletics also may, with your consent, collect information from other sources and combine that information with other information we collect.
OUR USE OF COOKIES AND OTHER DATA COLLECTION TECHNOLOGY
The Services use cookies, pixel tags (also known as web beacons, flash cookies and clear GIFs) and similar data collection technology.
A cookie is a small data file that contains a unique identification number that is stored in your web browser when you surf the Internet. Cookies may store information about your computer, the type of browser you use and how many times you visit a certain site.
Cookies set by us are called “first party cookies.” Cookies enable us to track how often people are using the Services and the specific pages visited and similar actions. Cookies set by other parties are called “third party cookies”. Third-party cookies may enable certain features such as social media, advertising, interactive content and analytics. The parties that set these third-party cookies can recognize your browser or device both when it visits our Site and when it visits other websites. To learn more about cookies generally, visit http://www.allaboutcookies.org.
You can set your web browser to reject cookies. However, some cookies may be required for the functionality of some Services. If you reject all cookies, the Services may not work properly.
The Services also may from time to time use clear GIFs (also known as pixel tags or web beacons). A clear GIF is computer code that contains a unique identifier that enables us to monitor user activity and traffic of the Services. We use GIFs to gather aggregate information on visits to the Services, track usage of website links and assist with features of the Services.
Why We Use Data Collection Technology
Some cookies – known as “essential” or “strictly necessary” cookies – are required for technical reasons in order for our Services to operate. For example, we allow you to sign up using accounts you create with third-party services, such as Facebook and Apple. When you sign-up or log in using third-party accounts, we use essential cookies which are necessary to authenticate you.
We also use “optional” to help us in measuring and understanding how our products are used and how they can be optimized. These cookies enable us to improve your experience of the Services. For example, optional cookies can collect aggregate information about the use of the Services and report trends to us.
Our Policy On Do Not Track Signals
Some web browsers incorporate a “Do Not Track” (“DNT”) or similar feature that signals to websites that a user does not want to have his or her online activity and behavior tracked. If a website that responds to a particular DNT signal receives the DNT signal, the browser blocks that website from collecting certain personal information about the browser’s user. Not all browsers offer a DNT option and DNT signals are not yet uniform. For this reason, many website operators, including Recover Athletics, do not respond to DNT signals.
HOW WE USE INFORMATION
We use information for the purpose for which it is collected and as described in this Privacy Policy or at the time it is collected from you.
- To provide the features, products and services you request
- Create and manage your account
- To process your subscription
- Inform you about certain features, products and services in line with your chosen marketing preferences
- To customize your experience on the Services, and provide you with personalized content and information
- To communicate with you about products or services that may interest you
- Inform you about our products and services and products and services offered by our partners.
- Notify you about our social media posts and other resources
- To improve the Services and develop new ones
- Research and analyze users’ behavior to improve the Services
- To prevent, detect and fight fraud or other illegal or unauthorized activities
- Investigate complaints we receive about the Services
- Retain information related to fraudulent activities to prevent recurrence
- To comply with legal requirements
- Assist law enforcement with law enforcement investigations, such as investigations regarding hacking or fraud
- Enforce or exercise our rights, such as violations of our Terms of Service
HOW WE SHARE INFORMATION
We share information as described in this Privacy Policy or as otherwise disclosed to you at the time information is collected from you.
With our parent company and its affiliates
We may share your information with our parent company, Strava, Inc. and its affiliates for analytics purposes, to provide you a more personalized experience, to process your subscription, for marketing purposes in line with your settings, and to help us operate and improve the Services.
With our service providers
We use third-party service providers to help us operate and improve the Services. These third parties assist us with technology (e.g., app development), data hosting and maintenance, analytics, marketing and cybersecurity operations. We require our service providers to protect the confidentiality of your information consistent with this Privacy Policy.
For corporate transactions
We may transfer your information if we are involved (in whole or in part) in a merger, sale, acquisition, divestiture, restructuring, reorganization, dissolution, bankruptcy or other change of ownership or control.
When required by law
Applicable law may require us and/or our service providers to preserve and disclose your information if: (i) reasonably necessary to comply with a legal process, such as a court order, subpoena or search warrant, government/regulatory investigation or request or similar requirements; or (ii) necessary for the prevention or detection of crime (subject to applicable law).
To enforce legal rights
We also may share information: (i) if disclosure would mitigate our liability in an actual or threatened lawsuit or government investigation; (ii) as necessary to protect our legal rights and legal rights of our users, business partners or other interested parties; (iii) to enforce our agreements with you; and (iv) to investigate, prevent or take other action against illegal activity, suspected fraud or other wrongdoing.
With your consent or at your request
We may ask for your consent to share your information with third parties in new ways not described in this Privacy Policy. When we do, we will notify you about why we want to share the information or provide you an opt-out for sharing your data for specific purposes like marketing.
In aggregate and/or deidentified form
We may collect and aggregate information, such as how many people use our Services, and share it with our partners and affiliates. When doing so we design our information-sharing practices to avoid use of information that directly identifies any individual person.
HOW WE PROTECT AND RETAIN INFORMATION
We use physical, technical and organizational measures designed to protect your personal information against unauthorized access, theft and loss. We restrict access to your personal information to those employees who need to know that information to perform their job functions and to our authorized service providers and partners.
Although we take precautions intended to help protect information that we process, no system or electronic data transmission is completely secure. Please use your own security measures to protect your personal information. If you create an account with us, please protect your password because actions taken through your user account are deemed authorized by you. If you believe that your account or information is no longer secure, please notify us immediately at team@recoverathletics.com.
We may suspend your use of all or part of the Services without notice if we suspect or detect any security incident. You understand and agree that we may deliver electronic notifications about security incidents to the email address associated with your account.
We retain your personal information for as long as needed to fulfill the purpose for which it was collected unless a longer retention period is required or permitted by law. When your personal information is no longer needed for that purpose, we securely destroy it as required by law.
CHOICES ABOUT YOUR PERSONAL INFORMATION
If you receive marketing emails from us, you can opt out at any time by clicking the opt-out or unsubscribe link in the marketing email. Once you opt out, we will no longer send you marketing emails but still may send you emails with transactional or similar information, such as informing you of a privacy policy update or password reset.
If you would like to review, correct, download, or delete personal information about you that you have previously provided to us, you can do so via the tools in the Settings section of the Recover Athletics app or contact us at team@recoverathletics.com. All users have the ability to request a full download of all data collected during use of the Recover app and delete their data using Recover’s automated tools. Please note that the data deletion process may take up to 24 hours, and during this period users may still be able to access their account.
Please note that we may need to retain certain information for recordkeeping purposes, and our databases and other records may have residual information that we cannot remove. We also may not allow you to review, correct or delete certain information for legal, security or other reasons.
CHILDREN’S PRIVACY
Recover Athletics does not knowingly collect personal information from individuals under the age of 16. If we learn that an individual under the age of 16 has provided us with personal information, we will delete that personal information from our records. If you are under the age of 16, do not use the Services or send us any information about yourself.
LINKS TO OTHER WEBSITES AND WEBSITE
The Services may include links to third-party websites and services that are not operated by us. When you use a third-party website or service, you are subject to its privacy practices and policies, not ours. This Privacy Policy applies only to information collected by Recover Athletics.
Updates to this Privacy Policy
The Effective Date of this Privacy Policy is set forth at the top of this webpage. Whenever possible, we will provide you with advance written notice of substantive changes to this Privacy Policy. Your continued use of the Services after the Effective Date constitutes your acceptance of the amended Privacy Policy.
CONCERNS OR QUESTIONS?
If at any time you believe that we have not adhered to this Privacy Policy, please let us know using the contact information below. We will use good faith efforts to correct the problem.
If you have any questions about this Privacy Policy or the Services, please contact us at team@recoverathletics.com or at:
Recover Athletics Inc.
8 King Street,
Cambridge, MA 02140, US
PRIVACY POLICY FOR CALIFORNIA RESIDENTS
Effective Date: May 16, 2022
This Privacy Policy for California Residents supplements our general Privacy Policy. We adopt this notice to comply with the California Consumer Privacy Act of 2018 (CCPA) and any terms defined in the CCPA have the same meaning when used in this Policy.
We collect information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer, household, or device (”personal information”). Personal information does not include:
- Publicly available information from government records.
- Deidentified or aggregated consumer information.
- Information excluded from the CCPA’s scope, like personal information covered by certain sector-specific privacy laws (e.g., HIPAA, FCRA, GLBA).
In particular, we have collected the following categories of personal information under the CCPA from consumers within the last twelve (12) months:
- Category A: Identifiers, such as your name, email address, and other similar identifiers.
- Category B: Personal information categories listed in the California Customer Records provisions, including payment information, such as your credit card number.
- Category C: Characteristics of protected classifications under California or federal law, such as your gender and age.
- Category D: Commercial information, such as the record of purchase of your subscription membership.
- Category E: Biometric information, such as your exercise data.
- Category F: Internet or other electronic network activity information, such as session logs.
- Category G: Geolocation data, such as the physical location of activities that are shared with us
- Category K: Inferences drawn from any of the above information to create a profile reflecting your preferences, characteristics, behavior, abilities, and aptitudes.
Please review our general Privacy Policy for a description of how we collect and use Personal Information.
In the preceding twelve months, we have disclosed all categories of personal information that we collect (Categories A-G, K) for a business purpose to our service providers.
Sharing Personal Information
We may share your personal information by disclosing it to a third party for a business purpose. We only make these business purpose disclosures under written contracts that describe the purposes, require the recipient to keep the personal information confidential, and prohibit using the disclosed information for any purpose except performing the contract.
We do not sell personal information, nor have we in the preceding twelve months.
Your Rights and Choice
The CCPA provides California residents with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.=
Right to know and Data Portability
The CCPA gives you the right to request that we disclose the specific pieces of personal information we have collected about you over the past 12 months, which we do after we receive and validate your request.
Right to Delete
You have the right to request that we delete your personal information, subject to certain exceptions. After we receive and validate your request, we will delete or deidentify your personal information, as well as direct our service providers to take similar action, unless an exception applies.
Exercising your Rights to Know or Delete
To exercise your rights to know or delete described above, please submit a request by either:
- Submitting a request through our app after logging into your password protected account.
- Emailing us at team@recoverathletics.com
Only you, or someone legally authorized to act on your behalf, may make a request to know or delete related to your personal information. If we cannot verify your identity or authority to make the request and confirm the personal information relates to you, we cannot respond to your request or provide you with personal information. We consider requests made through your password protected account sufficiently verified when the request relates to personal information associated with that specific account.
You have the right to make a free request two times in any 12-month period. We will make the disclosure within 45 days of receiving your request, unless we request an extension. In the event that we reasonably need a 45-day extension, we will notify you of the extension within the initial 45-day period.
Any disclosures we provide may only cover the 12-month period preceding our receipt of your request. If applicable, the response we provide will also explain the reasons we cannot comply with a request. For data portability requests, we will attempt to select an electronic format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.
Personal Information Sales Opt-Out and Opt-In Rights
Under the CCPA, you have the right to opt out of having your personal information sold to third parties and minors under 16 have certain opt-in rights regarding data sales.
Our current practice is to not sell your personal information and we have not done so in the preceding 12 months. We also do not knowingly collect personal information from individuals under the age of 16.
Right to Non-discrimination
You have the right not to receive discriminatory treatment for the exercise of your privacy rights under the CCPA. We will not discriminate against you for exercising any of your CCPA rights.
Changes to our Privacy Policy
We reserve the right to amend this Privacy Policy for California Residents at our discretion and at any time. When we make changes to this privacy policy, we will post the updated notice on the Website and update the notice’s effective date. Your continued use of our Website following the posting of changes constitutes your acceptance of such changes.
How to Contact Us
If you have any questions about your rights or our disclosures under the CCPA, please contact us at team@recoverathletics.com.