Effective Date:  November 26, 2019

Welcome!  Recover Athletics Inc. (“Recover Athletics” or “we”) is committed to protecting your personal information. 


This Privacy Policy applies to the information that Recover Athletics collects when you use (“Site”), our App (“App”) or any other online service in which this Privacy Policy is linked or referenced (together, “Services”).

Please read this Privacy Policy carefully to learn what information we collect, why we collect it and what we do with the information we collect.  If you do not agree with any part of this Privacy Policy, then please do not use the Services.


The information we collect depends on how you choose to use the Services.

  • When you create an account to use the Services, Recover Athletics collects your name, email address, telephone number and state and country of residence.  You also may use Facebook to create an account with us, in which case we collect the account information that Facebook provides to us.
  • Recover Athletics collects the information you input into the Services, such as your running, fitness and training data. 
  • If you send us an email or otherwise submit an inquiry from our “Contact” link, Recover Athletics collects the information that you choose to give us.
  • If you purchase a roller or other product through the Services, Recover Athletics collects the purchase-related information needed to process your order, such as your mailing address and whether you return your roller.  Recover Athletics does not collect or store your credit card or banking information.  This information is processed and stored by the payment processor you choose when you check out.

Recover Athletics automatically collects certain information about how you access the Services.  Depending on the settings of your browser or mobile device, the information that we automatically collect includes: the date and time you access the Services; browser type and language; the make, model and operating system version of your computer or mobile device; your Internet Protocol (IP) address or MAC address; general location information derived from your IP address (e.g., city, state); internet service provider; mobile network information; and certain metadata stored on the device.  Some of this information is collected through cookies and other data collection technology, as described below.

When you allow us to do so, the App collects precise geo-location information through GPS and WiFi.  You can turn off collection of your geo-location at any time by accessing the privacy settings of your device’s operating system and in some cases through the settings in the App.

You also can engage with us through social media, such as when you use Facebook Connect to log in or click on the Instagram icon.  When you engage with Recover Athletics through these social media services, you may allow us to have access to information in your profile, such as your name, email address, photos, gender, birthday, location, social media profile ID, likes, friends, connections, follows and posts.  For more information about the privacy practices and settings for Facebook and Instagram, please visit or please review the privacy policy of any other social media platform to learn how to manage your privacy settings.


If you use a Garmin device, you can use Garmin Connect to share your activity data with Recover Athletics.  Once you instruct both Garmin and Recover Athletics that you wish to share your activity and health data, Recover Athletics collects the information that you choose to share and uses it to personalize your recovery experiences in the App and adds it to your profile.  For more information about how Garmin Connect processes your information, please visit the Garmin Connect Privacy Policy at

If you use the Strava mobile application or website, you can also share your activity data with Recover Athletics. Once you instruct both Strava and Recover Athletics that you wish to share your activity data, Recover Athletics collects the information that you choose to share and uses it to personalize your recovery experiences in the App and for advertising and marketing purposes. For more information about Strava’s privacy practices and settings please visit


Recover Athletics also may collect information from other sources and combine that information with other information we collect.


The Services use cookies, pixel tabs (also known as web beacons, flash cookies and clear GIFs) and similar data collection technology.

A cookie is a small data file that contains a unique identification number that is stored in your web browser when you surf the Internet.  Cookies store information about your computer, the type of browser you use and how many times you visit a certain site. 

Cookies set by us are called “first party cookies.”  Cookies enable us to track how often people are using the Services and the specific pages visited and similar actions.  Cookies set by other parties are called “third party cookies”.  Third-party cookies enable certain features such as social media, advertising, interactive content and analytics.  The parties that set these third-party cookies can recognize your browser or device both when it visits our Site and when it visits other websites.  To learn more about cookies generally, visit

You can set your web browser to reject cookies.  However, cookies may be required for the functionality of some Services. If you reject cookies the Services may be disabled.

The Services also may from time to time use clear GIFs (also known as pixel tags or web beacons).  A clear GIF is computer code that contains a unique identifier that enables us to monitor user activity and traffic of the Services.  We use GIFs to gather aggregate information on visits to the Services, track usage of website links and assist with features of the Services.

Why we use data collection technology.  Some cookies – known as “essential” or “strictly necessary” cookies – are required for technical reasons in order for our Services to operate.

Other cookies enable us and our third-party service and advertising partners to improve your experience of the Services and to infer ads that are most relevant to you and target those ads to you.  That is, when you surf the internet, you may see different kinds of ads, such as ads next to search results.  Sometimes, these ads are based on the content of the pages on which they appear and sometimes these ads are generated by matching the particular ad to your interests as inferred from your online activities collected over time.

Generally, the information collected through data collection technology does not directly identify you to us personally and is aggregated with other data to create advertising segments, such as “avid runners.”  If you are no longer interested in receiving interest-based ads, you can opt-out by visiting Ad Choices (US).

We also use Google Analytics, which collects aggregate information about use of the Services and reports website trends to us.  Google Analytics does not directly identify individual users.  We also use Google’s targeted advertising services.  You can learn about Google’s practices at

Our Policy On Do Not Track Signals. Most web browsers incorporate a “Do Not Track” (“DNT”) or similar feature that signals to websites that a user does not want to have his or her online activity and behavior tracked.   If a website that responds to a particular DNT signal receives the DNT signal, the browser blocks that website from collecting certain personal information about the browser’s user.  Not all browsers offer a DNT option and DNT signals are not yet uniform.  For this reason, many website operators, including Recover Athletics, do not respond to DNT signals.


We use information for the purpose for which it is collected and as described in this Privacy Policy or at the time it is collected from you.

To provide the features, products and services you request

  • Create and manage your account
  • Inform you about certain features, products and services in line with your chosen marketing preferences

 To customize your experience on the Services

  • Provide you with personalized content and information 
  • Deliver information about our partners
  • Send you marketing information

To communicate with you about products or services that may interest you

  • Develop, display and track advertising targeted to your interests, both on the Services and other websites and apps
  • Inform you about our products and services and products and services offered by our partners.
  • Notify you about our social media posts and other resources

To improve the Services and develop new ones

  • Research and analyze users’ behavior to improve the Services 
  • Develop new services

To prevent, detect and fight fraud or other illegal or unauthorized activities

  • Investigate complaints we receive about the Services
  • Address ongoing or alleged fraud on or though the Services
  • Analyze data to better understand and design countermeasures against fraud
  • Retain information related to fraudulent activities to prevent recurrence

To ensure legal compliance

  • Comply with legal requirements
  • Assist law enforcement with law enforcement investigations, such as investigations regarding hacking or fraud
  • Enforce or exercise our rights, such as violations of our Terms of Service


We share information as described in this Privacy Policy or as otherwise disclosed to you at the time information is collected from you.

  • With our service providers

We use third-party service providers to help us operate and improve the Services.  These third parties assist us with technology (e.g., app development), data hosting and maintenance, analytics, marketing and cybersecurity operations.  We require our service providers to protect the confidentiality of your information consistent with this Privacy Policy.

  • For corporate transactions

We may transfer your information if we are involved (in whole or in part) in a merger, sale, acquisition, divestiture, restructuring, reorganization, dissolution, bankruptcy or other change of ownership or control.

  • When required by law

Applicable law may require us and/or our service providers to disclose your information if: (i) reasonably necessary to comply with a legal process, such as a court order, subpoena or search warrant, government/regulatory investigation or request or similar requirements; or (ii) necessary for the prevention or detection of crime (subject to applicable law). 

  • To enforce legal rights

We also may share information: (i) if disclosure would mitigate our liability in an actual or threatened lawsuit or government investigation; (ii) as necessary to protect our legal rights and legal rights of our users, business partners or other interested parties; (iii) to enforce our agreements with you; and (iv) to investigate, prevent or take other action against illegal activity, suspected fraud or other wrongdoing.

  • With your consent or at your request

We may ask for your consent to share your information with third parties, such as our promotional and advertising partners, in new ways not described in this Privacy Policy.  When we do, we will notify you about why we want to share the information.

We may collect and aggregate information, such as how many people use our Services, and share it with our partners and affiliates but we design our information-sharing practices to avoid use of information that directly identifies any individual person.


We use physical, technical and organizational measures designed to protect your personal information against unauthorized access, theft and loss.  We restrict access to your personal information to those employees who need to know that information to perform their job functions and to our authorized service providers and partners.

Although we take precautions intended to help protect information that we process, no system or electronic data transmission is completely secure.  Please use your own security measures to protect your personal information.  If you create an account with us, please protect your password because actions taken through your user account are deemed authorized by you.  If you believe that your account or information is no longer secure, please notify us immediately at

We may suspend your use of all or part of the Services without notice if we suspect or detect any breach of security.  You understand and agree that we may deliver electronic notifications about breaches of security to the email address associated with your account.

We retain your personal information for as long as needed to fulfill the purpose for which it was collected unless a longer retention period is required or permitted by law.  When your personal information is no longer needed for that purpose, we securely destroy it as required by law.


If you receive marketing emails from us, you can opt out at any time by clicking the opt-out or unsubscribe link in the marketing email.  Once you opt out, we will no longer send you marketing emails but still may send you emails with transactional or similar information, such as informing you that you won a sweepstakes.

If you would like to review, correct or delete personal information about you that you have previously provided to us or that you believe we collected about you, please contact us at In your request, please make clear the personal information about you to which your request relates and the actions you would like us to take.  For your protection, we will verify your identity before fulfilling your request.  We will honor your request when these rights are provided to you by law.

Please note that we often need to retain certain information for recordkeeping purposes and our databases and other records may have residual information that we will not remove.  We also may not allow you to review, correct or delete certain information for legal, security or other reasons.

If you are a California resident, you can request a notice disclosing the categories of personal information about you that Recover Athletics shared with third parties for their direct marketing purposes during the preceding calendar year.  To request this notice, please submit your request to  Please allow up to 30 days for a response.  We will only honor and respond to those requests that comply with California law and if we share your personal information for direct marketing purposes.

If at any time you believe that we have not adhered to this Privacy Policy, please let us know using the contact information at the end of the Privacy Policy.  We will use good-faith efforts to correct the problem.


Recover Athletics does not knowingly collect personal information from minors.  If we learn that a minor has provided us with personal information, we delete that personal information from our records.


The Services may include links to third-party websites and services that are not operated by us.  When you use a third-party website or service, you are subject to its privacy practices and policies, not ours.  This Privacy Policy applies only to information collected by Recover Athletics.

Updates to this Privacy Policy

The Effective Date of this Privacy Policy is set forth at the top of this webpage.  Whenever possible, we will provide you with advance written notice of our changes to this Privacy Policy.  We will not make retroactive changes that reduce your privacy rights unless we are legally required to do so.  Your continued use of the Services after the Effective Date constitutes your acceptance of the amended Privacy Policy.


If you have any questions about this Privacy Policy or the Services, please contact us at or at:

Recover Athletics Inc.

8 King Street,

Cambridge, MA 02140, US